Sorry, New Switch Owners: Nintendo’s eShop is Offline

Did anyone else see this coming? Let’s set the scene: It’s Christmas Day, and people all over the world are opening up gifts from friends and family. Among these gifts—socks, Cards Against Humanity expansions, and other geeky items—are likely going to be a few Nintendo Switch$299.99 at Amazon consoles. After all, the Switch was one of the best-selling items during this year’s Black Friday shopping weekend, and a number of shoppers likely hid the devices away for their holiday gift-giving.

So, you rip off the wrapping paper, unbox your Switch, charge it up, and fire up Nintendo’s eShop—since whoever gave you the console neglected to actually buy you any games (oops). And you wait. And you wait. And the loading screen sure looks pretty, but this is an awfully long amount of time to wait for… boom. A message appears:

“An error has occurred. If the problem persists, please refer to the Nintendo Support Website…”

According to numerous reports and “is it down?” trackers, Nintendo’s eShop appears to be having a bit of difficulty today. It’s unclear when the issues first started, but Nintendo chimed in on Twitter at 7:50 a.m. (PT) to provide a brief update about the issues new Nintendo device owners are experiencing today.

“We apologize for any issues you may be experiencing with Nintendo eShop. We are working on it and hope to have this resolved soon,” reads Nintendo’s tweet.